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Price
UK Online offers Dial-Up services starting as low as 1p/min. for those who are not in a broadband-enabled area. For those who are, their 1MB plan starts as low as £9.99/mo., and comes filled with features that include no internet call charges, free spam filter, and unlimited downloads. UK Online is clearly one of the leaders in providing broadband services at a cheap price, as most broadband internet service providers offer prices at least £3-£4 more with less features attached.
Trial Period
There is no trial period at UK Online to speak of.
Setup
With UK Online, set-up is free as long as you have a BT phone line installed, as their OpenSurf and Broadband packages require this connection.you will also need a compatible modem or router, which you can buy from them if needed. UK Online aims to have you up and running within 15 working days.
Access Numbers
When ordering from UK Online, make sure you are connected to a BT phone line if you’re getting their OpenSurf or Broadband packages. If you are getting their Pay as you Surf or Mail packages, this type of connection is not required.
Tech Support
UK Online offers technical support in several different forms in order to make sure you get any problem with their services fixed as soon as possible. They provide their customers with phone and E-mail contacts, as well as an online contact form for 24/7 online support. They also provide local call rate support for OpenSurf and Broadband packages, but you will need to pay 25p/min. for phone support for their other packages, or 5.00/mo. for support in advance.
Computer Skills Required
There is minimal computer skills required to operate UK Online’s internet services. All you need to do is make sure you are connected to a BT phone line and have a compatible modem or router, then follow their easy to follow installation instructions. It’s that simple.
Email Addresses
UK Online provides their customers with 1 E-mail address for their Pay as you Surf and Mail package subscribers. This is sufficient for these packages because you’re probably not going to be on the internet a lot. For their OpenSurf and Broadband accounts, they provide you with 10 free 200MB email accounts. This is more than enough for the whole family or small business, and the 200MB of storage is the largest in the internet service provider market today.
Cancellation
UK Online insists that you sign-up for a 12 month minimum contract term when ordering their services. As long as you follow their cancellation procedures as laid out in their terms and conditions, you should have no problems in canceling your account.
ISP Plans
OpenSurf:
£13.99/month
Speed: 56K
Hours: 2hr cut-off, 15 min. idle time-out
Features: no call charges, local call rate support, free spam filter, free parental controls
Pay as you Surf:
1p/min
Speed: 56K
Hours/Monthly Usage: Dial-Up every 60 days
Features: 25p/min. support or support in advance £5.00/mo., free spam filter, free parental controls
Mail:
£14.99/year
Speed: Access to E-mail only
Hours/Monthly Usage: Unlimited
Features: 25p/min. support or support in advance £5.00/mo., free spam filter, free parental controls
Broadband 1MB:
£9.99/month
Speed: 1MB
Hours/Monthly Usage: Unlimited
Features: up to 160 times the speed of dial-up, no internet call charges, local call rate support, free spam filter, free parental controls, unlimited downloads
Broadband 2MB:
£14.99/month
Speed: 2MB
Hours/Monthly Usage: Unlimited
Features: up to 160 times the speed of dial-up, no internet call charges, local call rate support, free spam filter, free parental controls, unlimited downloads
Broadband 8MB:
£29.99/month
Speed: 8MB
Hours/Monthly Usage: Unlimited
Features: up to 160 times the speed of dial-up, no internet call charges, local call rate support, free spam filter, free parental controls, unlimited downloads
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