| |
Price
With Telewest Broadband, you need to sign-up for their phone service in order to get their cheaper broadband package, but at £9.99/mo. for internet service, it’s definitely worth it. They also have other packages priced at £19.99/mo. and £35/mo. With these more expensive packages, you get faster speeds and upgraded features from their basic broadband package. They also provide a Dial-Up package if broadband is not available in your area. Features that accompany these packages include free installation, a 24/7 support helpline, free online support, and 15 E-mail accounts.
Trial Period
There is no trial period at Telewest Broadband, but they do offer a 30-day money back guarantee if you are not satisfied with their product. All you have to do is call them to cancel.
Setup
With Telewest Broadband, there are four easy steps to set-up and installation. First you have to check your postcode to see if their services are available at your location. Next, you get a visit from an engineer on an agreed date that is at your convenience. The engineer will then connect the Telewest cable to a high-speed modem for you, and provide you with a user’s guide and installation CD. It’s that simple.
Access Numbers
All you need in order to get Telewest Broadband services is a Telewest phone line.
Tech Support
With Telewest Broadband, you receive 24/7 online support through their extensive FAQ with every package offered. If this is not enough, then they also have specific phone lines, each tailored to a specific area of the company, that you can call at local phone rates.
Computer Skills Required
With a Telewest Broadband package, there is no need to be a computer expert. All you need to do is follow the instructions laid out in the free installation CD that is provided by the engineer after he installs your modem, and you can be surfing the internet in seconds.
Email Addresses
At Telewest Broadband, 15 E-mail addresses accompany every package that they offer. This is more than enough to give everyone in the family, or everyone in your small business, their own unique E-mail account. This is also a lot more than most internet service providers offer, as they usually provide only 1-2 addresses.
Cancellation
With a Telewest Broadband account, it’s easy to cancel if you are unsatisfied with their services. They even offer a 30-day money back guarantee. All you need to do is call within the first 30 days to cancel, and then they credit your account with your first month's rental charges and any installation fees. They also charge you for are any calls made, movie or pay-per-view events ordered or any service upgrades after installation
ISP Plans
Dial-Up:
£14/month (plus cost of Telewest phone line)
Speed: 56K
Hours/Monthly Usage: Unlimited
Features: free installation, 15 E-mail Addresses, 24/7 support helpline
Broadband:
£9.99/month (when you take any phone service)
Speed: 512K
Hours/Monthly Usage: Unlimited
Features: free installation, 15 E-mail Addresses, 24/7 support helpline,
free online support, free E-mail virus and spam protection, free PCGuard
Broadband Complete:
£19.99/month (for first 3 months then £25/month)
Speed: 1MB (currently rolling out up to 4MB)
Hours/Monthly Usage: Unlimited
Features: free installation, 15 E-mail Addresses, 24/7 support helpline,
free online support, free E-mail virus and spam protection, free PCGuard,
surf at two PCs at once
Broadband Elite:
£35/month
Speed: 4MB (currently rolling out up to 10MB)
Hours/Monthly Usage: Unlimited
Features: free installation, 15 E-mail Addresses, 24/7 support helpline,
free online support, free E-mail virus and spam protection, free PCGuard,
surf at two PCs at once, Upload at 384k and even faster downloads
|
 |
