| |
Price
Although Fasthosts is relatively expensive when compared to other internet service providers in the market today, they make up for it with outstanding customer support and extensive features. Their packages start at £17.99/mo. for speeds of only 512K. However, the package includes a free .co.uk or .com web name, free 24/7 telephone support, no longterm contracts, no download limits, and free personalized E-mail addresses. With upgraded plans, you can get speeds of up to 2048K, accompanied with 100MB of webspace and virus and spam protection.
Trial Period
There is no trial period at Fasthosts to speak of. However, there is no longterm contracts either, their minimum is only one month. So if you are unsatisfied with their services, there should be no hassle to cancel after one month.
Setup
Fasthosts employs a £50 setup fee plus £25.99 for USB modem if needed. This is unfortunate because most internet service providers offer a free set-up of all accounts. You also need an ADSL modem and a connection to a BT phone line.
Access Numbers
To use Fasthosts, you need to have access to a BT phone line in your location. If you have access, then you should be off and surfing the web in no time.
Tech Support
Fasthosts is known throughout the online services industry for their customer support. They provide their customers with an extensive FAQ that can be found on their website for those who feel they can handle their problems themselves, or who like to troubleshoot minor problems. They also have a free 24/7 phone line for those who need to talk to a real person, and specific E-mail addresses so you can direct your problems to the right department.
Computer Skills Required
There are no computer skills necessary in order to install the Fasthosts broadband service. All you need to do is make sure you have a connection to a BT phone line in your location, and that you have the correct modem and computer specifications.
Email Addresses
Fasthosts offer 15 E-mail accounts with all of their internet service packages. This is a great amount, as it can cover the majority of families, or a small business with no problems.
Cancellation
With the services at Fasthosts, they do not employ any long term contracts. For new customers, one 1 month minimum for new connections is employed. This is more than enough time to see if the services offered by Fasthosts is the right one for you.
ISP Plans
Broadband 512
:
£17.99/month
Speed: 512K
Hours: Unlimited
Features: no download limits, no longterm ties, free personalized E-mail, free web address and website, free 24/7 telephone support, free .co.uk or .com web name
Broadband 1024: £24.99/month
Speed: 1024K
Hours: Unlimited
Features: no download limits, no longterm ties, free personalized E-mail, free web address and website, free 24/7 telephone support, free .co.uk or .com web name
Broadband 2048 : £29.99/month
Speed: 2048K
Hours: Unlimited
Features: no download limits, no longterm ties, free personalized E-mail, free web address and website, free 24/7 telephone support, free .co.uk or .com web name,
download music in seconds, ideal for gaming and internet phone calls
Broadband 1024 Plus : £34.99/month
Speed: 1024K
Hours: Unlimited
Features: 100MB webspace, virus and spam protection, 15 POP3 accounts
Broadband 2048 Plus : £49.99/month
Speed: 2048K
Hours: Unlimited
Features: 100MB webspace, virus and spam protection, 15 POP3 accounts
|
 |
